Shipments

At Fer à Cheval, we offer various delivery options.

For Metropolitan France :

• Home delivery (free for orders over €59) with GLS or Colissimo
• Relay point delivery (free for orders over €39) with Mondial Relay

For international deliveries, depending on your country, you will be offered different delivery times. The "point relais" option is also available, but only for certain countries.

All orders are prepared in our Marseille workshop. The usual preparation time is 1 to 2 working days. The delivery times of the carriers shown in your shopping basket are calculated after the order has been prepared.

Any unusual lengthening of preparation or delivery times is reported to the purchaser.

Important: the thresholds announced are non-contractual and subject to change at any time.

Returns & Right of withdrawal

At Fer à Cheval Cheval, we do our utmost to ensure the quality of our products and the maximum satisfaction of our customers.
Nevertheless, in accordance with current legislation, you have a period of 14 days from the date of receipt of the package to inform us of your withdrawal and request a refund of all or part of your order.
You are responsible for return postage costs.

Please note that goods that you have opened and that cannot be returned for reasons of hygiene or health protection (e.g. sealed cosmetics, soaps, etc.) are excluded from the right of withdrawal.