Notice : Protection of your personal information
We know that you care how your personal information is used and we are committed to using and sharing it carefully and sensibly. This Notice describes our procedures for collecting and processing your personal information via the Fer à Cheval Soapery website, products and factory outlet referring to this Notice.
Data controller
Nouvelle Compagnie des Détergents et du Savon de Marseille (NCDSM) - Domicile 66 Chemin de Sainte Marthe - 13014 Marseille - France is responsible for processing personal information collected and processed on the Fer à Cheval soap factory website.
What personal information does Fer à Cheval collect about its customers?
We collect your personal information in order to offer you and continually improve our products and services. You will find below the types of information we collect.
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Information you give us
We collect and record all the information you communicate to us via the Fer à Cheval soap factory website. You may choose not to provide us with certain information. However, this decision may deprive you of certain services we offer.
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Information collected automatically
When you use the savonnerie Fer à Cheval website, we automatically receive and record certain types of information such as information relating to your use, including your interaction with the content and services available through the savonnerie Fer à Cheval website. Like many other websites, we use "cookies" and other unique identifiers and obtain certain types of information when your browser or device accesses the savonnerie Fer à Cheval website.
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Information from other sources
We may also receive other information about you from other sources.
For what purposes does the Fer à Cheval soap factory process my personal information?
We process your personal information in order to operate, provide and improve the Fer à Cheval soap factory website services that we offer to our customers. These purposes include:
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Ordering, delivery of products and provision of services.
We use your personal information for the purposes of recording and processing orders, delivering products, providing services, processing payments and communicating with you in relation to your orders, products, services and our promotional offers.
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Provision, troubleshooting and improvement of the Fer à Cheval soap factory website.
We use your personal information to provide features, analyze performance, correct errors and improve the accessibility and effectiveness of the Fer à Cheval soap factory website.
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Recommendations and personalization.
We use your personal information to recommend features, products and services that may be of interest to you, to identify your preferences and to personalize your experience with the Fer à Cheval soap factory website.
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Communicate with you.
We use your personal information to communicate with you about the services of the Fer à Cheval soap factory website via various channels (e.g. telephone, email).
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Advertising.
We use your personal information to provide you with interest-based advertising about features, products and services that may be of interest to you.
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Fraud prevention and credit risk.
We process your personal information to prevent and detect fraud and abuse in order to protect the security of our customers. We may also use evaluation methods to assess and manage credit risk.
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Purposes for which we collect your consent.
We may also require your consent to process your personal information for a specific purpose, which we will indicate to you. Where you consent to the processing of your personal information for that specific purpose, you may withdraw your consent at any time and we will cease processing your information for that purpose.
What about cookies?
To enable our systems to recognize your browser or device and provide you with Fer à Cheval Soapery services, we use "cookies".
Is my personal information secure?
We design our systems and devices with the security and protection of your personal information in mind. We protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you enter before it is sent to us. We comply with Payment Card Industry Security Standards (PCI DSS) when processing payment card data. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and communication of personal customer information. Our security procedures may require us to ask you for proof of identity before we can disclose your personal information to you. Our devices have security features to protect against unauthorized access or loss of information. You can control these features and configure them to suit your needs. It's important to protect yourself against unauthorized access to your password, computers, devices and applications. If you share a computer, you must log out after each use.
What information can I access?
You can access your information, including your name, address, payment options, account information and order history in the "Your Account" section of the website.
What choices do I have?
Please contact our customer service department if you have any questions or objections regarding the collection and processing of your personal information.
- As mentioned above, you have the option of providing only certain information, but in this case you may not be able to use some of our services.
- You may add or update certain information. If you update any information, we usually keep a copy of your original information.
- The Help section of the toolbar on most browsers and devices tells you how to refuse new cookies, how to receive a warning message from your browser or how to disable cookies altogether. Insofar as "cookies" enable you to benefit from certain essential functions, we advise you to leave them active. For example, if you choose to block or refuse our cookies, you will not be able to add products to your shopping basket, complete your order or use services that require you to open an account.
- If you wish to browse our websites anonymously, you can do so by logging out of your account and disabling cookies on your browser.
- Where you consent to the processing of your personal information for a particular purpose, you may withdraw that consent at any time and we will cease all processing of your information for that purpose.
In accordance with applicable law, you have the right to access, modify, rectify and delete your personal data, as well as the right to request the portability of such data. You will also be able to object to the processing of your personal information or to ask us to restrict the processing of your personal information in certain cases. If you wish to take any of the actions listed in this paragraph, please contact Customer Service.
How long do we keep your personal information?
We keep your personal information in order to enable you to continue to use the services of the Fer à Cheval soap factory website, for as long as is necessary to achieve the relevant purposes under the conditions described in this Notice, for as long as is necessary to fulfil legal obligations such as tax or accounting obligations, or for any other period that may have been communicated to you. By way of example, we keep your transaction history to enable you to consult your previous orders (and re-order if you wish) and your delivery addresses for said orders, and to improve the relevance of the products and content we recommend to you.
Examples of information collected
Information you give us when you use the Fer à Cheval soap factory website services You give us information when you :
- search for products or services ;
- place an order;
- download, view or use content on a device
- enter information in "Your account" (you can have several accounts if you have registered with different e-mail addresses or telephone numbers) or in the "Your profile" section;
- configure your settings, authorize access to your information on your device, or interact with it;
- contact us by telephone, e-mail or any other means;
- complete a questionnaire, support ticket or game entry form;
- create your own wish lists or gift lists;
- Participate in the "Fer à Cheval soap factory community"; write or rate comments online;
- set up "Availability alerts".
Through these actions, you provide us with information which may include: your name, address and telephone number, payment information, your age, your geographical location, the names, addresses and telephone numbers of the recipients of the products purchased, the persons you mention in your parameters (with their address and telephone number), their e-mail address, the content of comments and e-mails you have sent us.
Information collected automatically
Some examples of the information we collect and analyze :
- the IP (Internet Protocol) address linking your computer or other device to the Internet;
- login data, e-mail addresses, and passwords;
- information about your computer, device and Internet connection, such as device applications, browser type and version, browser plug-in categories and versions, operating system or time zone settings;
- the location of your device or computer ;
- information relating to your interactions with content, such as content downloads and viewing details,
- key device indicators such as device usage information, connectivity data and any errors or faults;
- the main technical indicators (e.g. the occurrence of technical errors, your interactions with the service's functionalities and content, your parameter preferences and information relating to your backups)
- your order and content usage history, which we sometimes combine with information from other customers in anonymous form to create features such as "Our best sellers";
- the complete URL path to, through and from our website, including date and time, cookie numbers, products and/or content you have viewed or searched for, page response times, download errors, information about interactions on a page ("scrolling", clicks, mouse movements); and
- the telephone numbers used to call our customer service.
We may also use device identifiers, cookies and other technology on devices and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.
Information from other sources
Here are a few examples of the information we receive from other sources:
- up-to-date delivery and address information from our carriers and other third parties, which we use to update our databases, optimize the fulfillment of your future orders and facilitate communication;
- search results and links, including paid search.
Information to which you have access
Here are some examples of the information you can access via the Fer à Cheval soap factory website:
- the status of your recent orders;
- your complete order history ;
- your personal information (name, e-mail address, password and contact details);
- your preferences concerning the information you wish to receive by e-mail (in particular concerning "Availability alerts", deliveries, newsletters");
- the recommendations and products you have recently consulted from which the recommendations have been drawn up;
- your shopping and gift lists;
- settings relating to your content, devices, services and any other related parameters;
- recently viewed content ;
- the "My Account" section (including your comments)
- authors can access their accounts and other information and update their accounts
